Tuesday, January 10, 2017

A Tale of Two Cities: JD Edwards ERP Integration and Interoperability with Salesforce.com CRM

It was the best of times, it was the worst of times; 
it was the age of wisdom, it was the age of foolishness;
it was the epoch of belief, it was the epoch of incredulity; 
it was the season of Light, it was the season of Darkness; 
it was the spring of hope, it was the winter of despair; 
we had everything before us, we had nothing before us; 
we were all going directly to Heaven, we were all going the other way.
- Charles Dickens: “A Tale of Two Cities”
These words may resonate with the business analyst tasked to integrate JD Edwards with Salesforce.com.

On the one hand, both JD Edwards and Salesforce.com were designed with a certain amount of openness and loose coupling to allow for integration and interoperability. This is wisdom, this is light, this is hope. 

On the other hand, completely divergent table structures and lack of any direct integration means that most organizations seeking that integration plunge headfirst into deep technical programming efforts. This is foolishness, this is darkness, this is despair.

Fortunately, a solution exists that allows you to automate the design of business processes that span the chasm between JD Edwards ERP which is usually running in a data center and Salesforce.com CRM which runs in the cloud. It is not a small chasm. JD Edwards World is very down-to-earth based on the green screen world of the IBM i and RPG code.

Even EnterpriseOne takes us into the jungle of Java programming and C# programming. On the other hand, Salesforce.com integration requires
programming to complex Web Services involving SOAP and WSDL.

In this White Paper, we introduce Magic xpi Integration Platform for JD Edwards and Salesforce.com as a business process orchestration solution for ERP and CRM integration that requires no manual programming. 

We examine the four pillars of CRM and consider common touchpoints for either JD Edwards World or EnterpriseOne integration including transaction tables processing and Master Business Functions where available. It also discusses the importance of five key integration capabilities for Salesforce.com business process orchestration. 

Finally, it describes briefly the business process design, monitoring and execution capabilities of Magic xpi Integration Platform.

Download the free eBook now and learn more about our Magic xpi solution for JD Edwards.