Thursday, August 18, 2016

Toyota Israel Improves Customer Experience at Service Centers across the Country with Mobile App Powered by Magic Software

Magic partner, Eyal Software used Magic xpa Application Platform to quickly develop iPad app for fast customer intake

Magic Software Enterprises Ltd. (NASDAQ and TASE: MGIC), a global provider of mobile and cloud-enabled application and business integration platforms, announced today that Union Motors, the official importer of Toyota vehicles in Israel (Toyota Israel), has deployed an iPad app powered by Magic xpa Application Platform to speed customer intake at service centers around the country.

Developed by long-time Magic partner, Eyal Software, the app streamlines the process of receiving customer vehicles coming to Toyota garages for service. The new application is deployed on more than 100 iPad devices in over 30 service centers across the country. It allows teams to quickly collect and access all data on the vehicles arriving for service. Customers obtain and sign for service estimates on the spot without even having to enter the building. The new process is significantly shorter than in the past, allowing the garage team to work more efficiently and significantly improves the customer experience.

"We are pleased to continue our successful cooperation with Eyal Software solutions and Magic Software."

"Our goal was to improve the customer experience when arriving at our service centers, and making the entire service experience more efficient. Magic’s solution allowed us to develop and deploy the application quick and cost effectively," said Yossi Antman, Network Service Manager at Toyota Israel.

"Organizations can dramatically improve the quality of customer service through digital transformation. Toyota Israel’s project is a great example that demonstrates how businesses use the mobile capability to reinvent business processes and improve the customer experience,” said Arik Mifano, Managing Director of Magic Israel. 

“Magic’s code-free integration and application platforms, running on the same technology stack, along with decades of enterprise application experience provide organizations with a simple, cost-effective solution for their digital transformation needs.”