As 2014 has given way to 2015, we invite you to take a look at the top 5 most-read blog posts of the past year.
After you're done with these, we welcome you to browse the rest of the blog for many more interesting and inspirational articles that can help you advance your business and career in 2015!
Seven out of ten companies today are facing the reality of having to define policies and employees rules for personal devices interacting digitally with the company network. If a company can find a way to keep personal mobile devices relatively safe for the company network, their use can be advantageous, especially in reduced equipment costs for a business and increased productivity. Luckily there are a variety of Mobile Device Management and Mobile Application Management solutions that enable them to do so. But even with these solutions, it’s important for companies to spell out clear policies.
Customer data is a powerful resource that can be shared across corporate departments to improve selling effectiveness and operational efficiency. With direct access to ERP data, customer satisfaction surveys, product shipments, and payment histories, salespeople can nurture strong relationships and assist with support issues and collections. By not having to search for customer information, sales teams have more time to focus on closing business.
However, the promise of CRM to deliver a 360-degree view of the customer often sets up unprepared implementers for failure. Making CRM an enterprise portal is not easy, as it requires integrating systems and processes of all the departments involved.
Follow these five tips to enhance your users' CRM portal experience and avoid unmet expectations in your CRM implementation.
Some have pronounced Lotus Notes/Domino dead, a career killer, a zombie app. Lotus Notes is facing unprecedented user resistance due to perceptions that it is difficult to use and outdated with a tired user interface. In fact, this might also be one reason that IBM recently re-branded Lotus as IBM Collaboration Solutions. Despite these perceptions, CIOs should be wary of rip-and-replace strategies for Lotus Notes.
Resistance to change, the level of risk involved, and the investment required with no immediate benefits are just some of the reasons why most IT departments put off system integration projects.
But with enterprise mobility becoming a reality, on-line collaboration on the rise, and new cloud services coming on board, there is an urgent need to update systems to manage data securely and effectively throughout the enterprise. Because of the complexity of these projects, it’s always helpful to step back and make sure the overall strategy is in place before the development work begins.
Here are six tips to having a successful systems integration.